Frequently asked questions
Welcome to our FAQ page. Below you will find answers organized into five key categories: Order, Payment, Shipping, Product, and Cultivation.
Return address:
Directsupply Middenhavenstraat 38c
1976CL IJmuiden
The Netherlands
Directsupply Middenhavenstraat 38c
1976CL IJmuiden
The Netherlands
Returns take 2–10 business days after arrival.
International returns may take up to 14 days to reach us.
International returns may take up to 14 days to reach us.
Return unopened products within 14 days.
Read full details in our Terms & Conditions.
Read full details in our Terms & Conditions.
Yes. Once your order is shipped, you’ll receive a tracking code and the order status will be marked as completed.
Yes. Please check our list of prohibited countries for seeds.
Customs charges may apply to non-EU countries.
Customs charges may apply to non-EU countries.
EU: No extra fees.
UK & non-EU: Customs duties, taxes, and handling charges may apply. Check your local regulations.
UK & non-EU: Customs duties, taxes, and handling charges may apply. Check your local regulations.
EU deliveries usually take 2–4 business days.
We ship with DHL, PostNL, and DPD.
All orders are shipped from our warehouse at Robzon GmbH in Braunschweig, Germany.
We operate with a German tax number, and all applicable taxes are calculated accordingly based on EU/German regulations.
We operate with a German tax number, and all applicable taxes are calculated accordingly based on EU/German regulations.
We ship within 1–2 business days after payment confirmation.