Frequently asked questions
Welcome to our FAQ page. Below you will find answers organized into five key categories: Order, Payment, Shipping, Product, and Cultivation.
Unfortunately, changes are not possible after completing your order.
- Please contact us at support@somaseeds.eu to cancel your order and place a new one.
- Please contact us at support@somaseeds.eu to cancel your order and place a new one.
We cannot change addresses once the order is placed. Cancel the order and place a new one with the correct address.
Please contact us at support@somaseeds.eu to cancel your order and place a new one.
Please contact us at support@somaseeds.eu to cancel your order and place a new one.
Yes, you can collect your order in person at one of our pickup locations.
Pickup locations:
- IJmuiden (NL) – Webrise Directsupply, Middenhavenstraat 38c
- Braunschweig (DE) – Hanfbar Braunschweig, Langedammstr. 13, 38100 Braunschweig (location for pickup of pre-reserved orders)
Pickup locations:
- IJmuiden (NL) – Webrise Directsupply, Middenhavenstraat 38c
- Braunschweig (DE) – Hanfbar Braunschweig, Langedammstr. 13, 38100 Braunschweig (location for pickup of pre-reserved orders)
Please do not place the order online for pickup.
Contact customer service to reserve your items.
Your products will be available for pickup from the next business day at 1 pm.
How to place an order:
1. Select your desired products and click “Add to cart.”
2. At checkout, you can:
- Log in
- Create an account
- Order as a guest
3. Enter your shipping and billing info.
4. Apply your discount code if available.
5. Click “Buy now.”
You will receive a confirmation email with your order details.
1. Select your desired products and click “Add to cart.”
2. At checkout, you can:
- Log in
- Create an account
- Order as a guest
3. Enter your shipping and billing info.
4. Apply your discount code if available.
5. Click “Buy now.”
You will receive a confirmation email with your order details.
Note:
Our website is built with Drupal, and while the process is similar to standard e-commerce platforms, the exact steps may vary slightly depending on the payment method or customer group.
If you encounter issues during checkout, contact support.