Frequently asked questions
Welcome to our FAQ page. Below you will find answers organized into five key categories: Order, Payment, Shipping, Product, and Cultivation.
Yes. All transactions are processed securely and comply with high-risk market regulations.
Refunds are processed to the same payment method and usually appear within 2–3 business days.
To redeem a discount code:
1. Enter your code at checkout.
2. Click “Add voucher.”
Discount codes:
- Can’t be combined
- Can only be used once
- May exclude certain products
- Cannot be refunded or reissued
1. Enter your code at checkout.
2. Click “Add voucher.”
Discount codes:
- Can’t be combined
- Can only be used once
- May exclude certain products
- Cannot be refunded or reissued
We offer the following payment methods:
- Pay by Bank (Direct secure EU bank transfer)
- Credit Card (Visa and Mastercard, 3D Secure required)
- Pay by Bank (Direct secure EU bank transfer)
- Credit Card (Visa and Mastercard, 3D Secure required)